Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

Ordering By Phone

Call us at: 206-546-4732. Our friendly staff will assist you in placing your order over the phone.

Shipping Policies

Shoreline Community College BookstoreWe offer you competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 2-4 working days.

Return

NEW AND USED TEXTBOOKS

Full refunds will be given until the 5th DAY OF THE QUARTER.

Only textbooks purchased or rented for the current academic quarter are returnable, providing the following conditions are met:

• You must have the original cash register receipt and picture ID.
• All items must be returned in the same condition as sold in order to receive a full refund. Used or damaged items may be refunded at 50% of the purchase price at the discretion of the bookstore (including opened software and/or access codes).
• A minimum of $4.00 will be charged to re-label items and/or repackage shrink wrapped items.
• Textbooks cannot be returned after a class has ended.
• Course packets and custom course materials are not returnable.

Used defective books may be exchanged. The customer is responsible for the price difference between new and used if used books are no longer in stock.

50% refunds will be offered until the10th DAY OF THE QUARTER. Refunds after this period REQUIRE a signed drop slip.

GENERAL MERCHANDISE AND TRADE BOOKS

Returns on reference and trade books, study aids, supplies, clothing and gift items are eligible for a full refund if returned within 30 days from the day of purchase with the original cash register receipt and picture ID. All items must be in the original packaging and condition and with all tags. Clothing must not have been worn and have the original tags attached.

NON-RETURNABLE ITEMS

The following items are not returnable: Computer hardware and software, disks, cds, flash drives, thumb drives, film and photographic supplies,
cassette and video tapes, jewelry, earbuds, CPR masks & valves, dissection kits, food, special orders, sale and clearance priced items.

ONLINE PURCHASES

If you wish to return and/or exchange an item purchased or rented on-line you must request permission to ship the item back to the bookstore. Direct your request for return to bookstore@shoreline.edu Unauthorized returns will be refused and returned to the sender at their expense.

Items purchased on-line may be returned in person to the Bookstore following the same conditions as outlined above.

SHIPPING COSTS

Shipping costs will not be refunded when a class is canceled, a textbook is changed and/or canceled or if a student withdraws from the class.

Shipping costs will be refunded only in the event that the Bookstore made an error in fulfilling the original order.

Contact Support

Contact us anytime with questions or concerns via email at: bookstore@shoreline.edu. You can also contact our customer service department at: 206-546-4732 during business hours.